Maintenance & Support
Spare parts, remote diagnostics, and SLA options for production farms
Deployment illustration — hardware spec confirmed at quote.
Maintenance programs cover fan/PSU/cable replacements, firmware or hub board swaps, remote diagnostics, and optional SLA response windows — scoped per chassis generation on active invoice.
Uptime focus
Spares pool for production teams.
Generation match
Parts tied to your BOM revision.
SLA optional
Response window on enterprise invoice.
Upgrade path
Hub tier bumps when expanding slots.
Spare parts kit
Pre-position fan trays, PSU modules, uplink cables, and node harnesses matched to your chassis generation — reduces air freight on single-part emergencies.
Remote diagnostics
Screen-share sessions to isolate USB vs PSU vs node failures. On-site dispatch not included unless travel quoted.
Warranty alignment
Maintenance SKUs complement standard chassis warranty — see Refund Policy and proforma for defect vs wear boundaries.