Warranty and After-Sales Support for Phone Farm Hardware

Phones Farm Box provides after-sales support for B2B hardware buyers — exact terms are on your proforma invoice. **Standard warranty** - Chassis and PSU: typically 12 months against manufacturing defects - Phones and OEM network gear: supplier pass-through where applicable - Misuse, unauthorized modification, and normal wear excluded **DOA and shipping damage** - Report within 48 hours of delivery with photos of carton and product - We coordinate inspection and replacement parts or shipment when validated **Manufacturing defects** - Contact within 7 days with order details and photos - Repair, replacement parts, or case-by-case resolution after inspection — not automatic full refund for all cases **Return shipping** - Responsibility depends on issue type and invoice terms - Custom or deployed hardware may require buyer-paid return freight **Spare parts** - Fan kits, PSU modules, cables, and harnesses quoted by chassis family - Confirm generation before ordering replacements **Remote setup re-sessions** - One follow-up within stated window on service SKUs when scope unchanged — see invoice We do not guarantee TikTok, social media, or app platform outcomes — hardware warranty is separate from buyer workflow results.