← Help CenterTroubleshooting
Troubleshooting Device Connection Issues
**Device not detected:**
1. Check USB cable connections to hub
2. Verify USB debugging enabled on device
3. Restart batch control software
4. Try different USB port on control PC
5. Re-authorize USB debugging if authorization lost (may need temporary screen for motherboard boxes)
**Intermittent disconnections:**
- Replace worn USB cables
- Check USB hub power supply
- Reduce USB extension cable length
- Update batch control software
Contact support with device count and error screenshots for remote assistance.
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